Telecoms free upgrade a scam?
10 April 2006 in Business | Comments enabled
So my flatmate headed back to his parents house in the weekend. He is the family techo so of course he usually deals with all their computer related issues. He noticed that their internet was going slow, which seemed odd since they had a 5GB cap and they hadn’t used 5GB yet and had been slowed to 64k.
After some investigation he has found that Telecom gave them their “free” upgrade – from 512Kbps down to 2Mbps down. That’s great, free upgrades is always good. However, he also found that they had downgraded their cap from 5GB to 1GB. Everyone makes mistakes, so they phoned up Telecom. No, apparently this is normal and if they want to go back to a 5GB cap they need to pay $10 per month to get it.
So the “free” upgrade actually costs $10 per month. Sounds a lot like a scam to me.
Has anyone else found this sort of behavior when dealing with Telecom? I’m with Paradise so I haven’t personally had to deal with this issue (and my parents are stuck on dialup thanks to our amazing ADSL coverage in New Zealand).