Telecoms free upgrade a scam?
10 April 2006 in Business | Comments enabled

So my flatmate headed back to his parents house in the weekend. He is the family techo so of course he usually deals with all their computer related issues. He noticed that their internet was going slow, which seemed odd since they had a 5GB cap and they hadn’t used 5GB yet and had been slowed to 64k.

After some investigation he has found that Telecom gave them their “free” upgrade – from 512Kbps down to 2Mbps down. That’s great, free upgrades is always good. However, he also found that they had downgraded their cap from 5GB to 1GB. Everyone makes mistakes, so they phoned up Telecom. No, apparently this is normal and if they want to go back to a 5GB cap they need to pay $10 per month to get it.

So the “free” upgrade actually costs $10 per month. Sounds a lot like a scam to me.

Has anyone else found this sort of behavior when dealing with Telecom? I’m with Paradise so I haven’t personally had to deal with this issue (and my parents are stuck on dialup thanks to our amazing ADSL coverage in New Zealand).

- JD


5 comments. Add your own comment.

Dan says 10 April 2006 @ 09:54

Interesting,my plan was upgraded with no issues at all…

shane says 10 April 2006 @ 20:23

You might want to urge your flatmate to push this a little further – i read all the ads in the paper etc and none of them mentioned that a cap would be decreased – in fact several ads said that the cap would be increased. And customer services reps don’t always know what they are talking about, never fully believe them without getting a second opinion.

traskjd says 10 April 2006 @ 20:29

I agree with your Shane. Apparently after a couple of hours they just gave up and accepted the change. I’ll post an update when he gets back and find out more about it. It seems somewhat shocking to me.

– JD

t94xr says 17 April 2006 @ 03:26

Hey man, well this doesn’t suprise me. Ofcourse Telecom would do the dodgy thing and kick the speeds up and lower the caps.

As Morpheus from // Morph | Blog NZ said when they announced this around that whole internet debate a while ago, the new plans are the “upgrade” are a complete joke. Thankgod Im dialup.

Blair says 17 April 2006 @ 11:29

Yep Orcon have been forced to change the data caps as well. I currently have 256k down and 128kb up with unlimited data. Telecom do now not allow unlimited data, so I have to change my plan.

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